Accessibility Plan
TOC Logistics Inc. Multi-Year Accessibility Plan
AODA accessibility commitments, standards, employment practices, customer service measures, accessible formats, feedback channels and emergency response information.
Plan Contents
What this accessibility plan covers
This page adapts the TOC Logistics Inc. Multi-Year Accessibility Plan into a readable web format while preserving the key policy commitments from the PDF.
Introduction
Statement of Commitment
TOC Logistics Inc. Multi-Year Accessibility Plan has been developed to meet the requirements of the Ontario Accessibility for Ontarians with Disabilities Act, 2005, as amended ("AODA"). The Integrated Accessibility Standards Regulation ("IASR") under AODA addresses how Ontario businesses will achieve accessibility by establishing and implementing a multi-year accessibility plan to make Ontario accessible.
TOC Logistics Inc. outlines the strategies to meet accessibility requirements under AODA by removing and preventing barriers to accessibility and improving opportunities. Along with this plan, TOC Logistics Inc. has implemented an Accessibility Policy to ensure that Ontario customers and employees with disabilities are treated in a way that allows them to maintain their dignity and independence.
TOC Logistics Inc. is committed to ensuring equal participation for people with disabilities. The company believes in integration and is committed to meeting the needs of people with disabilities in a timely manner, consistent with the core principles of independence, dignity, integration and equality of opportunity.
Definition of Disability
For purposes of this plan, "disability" includes:
- Any degree of physical disability, infirmity, malformation or disfigurement caused by bodily injury, birth defect or illness, including diabetes mellitus, epilepsy, brain injury, paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog, other animal, wheelchair or other remedial appliance or device.
- A condition of mental impairment or a developmental disability.
- A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language.
- A mental disorder.
- An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
IASR
Integrated Accessibility Standards Regulation
TOC Logistics Inc. addresses training, information and communication, employment standards, facilities, customer service and temporary disruption notices.
1. Training
TOC Logistics Inc. provides training on Ontario's accessibility laws and on the Ontario Human Rights Code, as amended, as it relates to people with disabilities. Training is provided as appropriate for the duties of employees and others who represent the organization.
Training includes, but is not limited to, the AODA and the Code as it pertains to persons with disabilities, accessible customer service, and any accessibility requirements that apply to an employee's job duties and the organization.
- Training is provided on the requirements of the IAS Regulation and the Human Rights Code as it relates to persons with disabilities.
- Training is provided as soon as practicable, on an ongoing basis and as necessary to comply with statutory requirements.
- TOC Logistics Inc. maintains records of training provided, including certificates of completion and the dates on which training was provided.
- Accessible training is provided to employees, volunteers, people involved in developing policies and people who provide goods, services or facilities on the company's behalf.
Communication
2. Information and Communication Standards
Accessible communication
TOC Logistics Inc. is committed to making information and communications accessible to people with disabilities. The company communicates with people with disabilities in ways that take into account their disability and will work with the person to determine what method of communication works for them.
Upon request, and in accordance with the compliance schedule set out in the IASR, TOC Logistics Inc. will provide or arrange for accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost.
a) Feedback, accessible formats and communication support
TOC Logistics Inc. ensures its feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports on request. Feedback received will be reviewed within a reasonable period and complaints will be processed in accordance with the business's complaints process.
Customers who wish to provide feedback on the way TOC Logistics Inc. provides goods, services or facilities to people with disabilities can provide feedback in the following ways:
- In person at 2190 Teston Road, Unit A, Maple, ON L6A 4A7.
- By telephone at 905.760.8621.
- By email to hello@toclogistics.ca.
- By mail to 10911 Keele Street, Unit 1, Maple, ON L6A 5A6.
b) Accessible websites and web content
TOC Logistics Inc. is committed to the adoption of standards in Internet technology to support accessible digital experiences. The company is actively working on incorporating accessibility features to further enhance customer experience and address website improvements.
c) Emergency information
TOC Logistics Inc. provides employees with emergency information in an accessible way upon request. Where emergency procedures, plans or public safety information are made available to the public, the company provides the information in an accessible format or with appropriate communication supports as soon as practicable upon request.
Employment
3. Employment Standards
Fair and accessible employment practices
TOC Logistics Inc. is committed to fair and accessible employment practices. The company accommodates individuals with disabilities during recruitment, assessment and hiring processes throughout all stages of the employment cycle and during employment.
a) Recruitment
When posting an open position, information about the availability of accommodation is included in the posting. TOC Logistics Inc. notifies internal and external job applicants when they are contacted for an interview about the availability of accommodation during the recruitment process.
- Accommodations for applicants, including existing employees with disabilities, are available in recruitment processes.
- Applicants selected for assessment or selection processes are notified that accommodations, accessible formats and communication supports are available upon request.
- Successful applicants are notified of policies for accommodating employees with disabilities.
- Employees are informed of accessibility policies during orientation and onboarding.
- Written individual accommodation plans are developed for employees with disabilities in Ontario when required.
- Recruitment policies and processes are reviewed and modified as needed.
b) Accessible formats and communication supports for employees
TOC Logistics Inc. informs all employees of policies that support employees with disabilities, including job accommodations that consider accessibility needs. Where an employee with a disability requests it, TOC Logistics Inc. will consult with the employee to provide or arrange accessible formats and communication supports for information needed to perform the employee's job and information generally available to employees in the workplace.
c) Performance management, career development, advancement and redeployment
TOC Logistics Inc. has incorporated accessibility requirements under IASR to support employee accessibility needs. Procedures are reviewed and modified to account for accessibility needs and individual accommodation plans when providing career development, redeployment and performance appraisals.
An accommodation plan is created for each employee who has made TOC Logistics Inc. aware of an accommodation need, and the employee is included in the development of that plan. Plans may include a return-to-work process where required and are reviewed periodically when disability, accommodation needs or job circumstances change.
d) Workplace emergency response information
TOC Logistics Inc. provides individualized workplace emergency response information to employees who have a disability if individualized information is necessary and the company is aware of the need for accommodation.
- Individualized workplace emergency response information is provided as soon as practicable after becoming aware of the need for accommodation.
- Assistance is provided to disabled employees, with prior consent, to help them evacuate the workplace in case of emergency.
- Emergency response information is reviewed when the employee moves location, accommodation needs or plans are reviewed, or general emergency response policies are reviewed.
Facilities
4. Accessibility Standards for Facilities
TOC Logistics Inc. is committed to complying with accessibility standards for facilities to ensure they are free from barriers and accessible to all persons served. For public spaces TOC Logistics Inc. has entered into a contract, the company will comply with applicable standards for newly constructed or redeveloped public spaces in accordance with IASR requirements.
Customer Service
5. Customer Service
Accessible customer service policies
TOC Logistics Inc. is committed to excellence in serving all customers, including people with disabilities. Accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
The company will continue to remove and prevent barriers to accessibility and carry out its services in a manner that delivers an accessible customer service experience under AODA.
a) Assistive devices
TOC Logistics Inc. ensures people with disabilities may use their personal assistive devices when accessing goods, services or facilities. In cases where an assistive device presents a significant and unavoidable health or safety concern, or may not be permitted for other reasons, other measures will be used to ensure access.
TOC Logistics staff are trained and familiar with various assistive devices on site or provided by the company that may be used by customers with disabilities.
b) Communication
TOC Logistics Inc. will communicate with people with disabilities in ways that take into account their disability and will work with the person to determine what communication method works for them.
c) Service animals
TOC Logistics Inc. welcomes people with disabilities and their service animals. Service animals are allowed on the parts of premises open to the public. When it is not easily identified whether an animal is a service animal, TOC Logistics Inc. may ask the person to provide documentation from a regulated health professional confirming that the person needs the service animal for reasons relating to their disability.
If service animals are prohibited by another law, TOC Logistics Inc. will explain why the animal is excluded and discuss another way of providing goods, services or facilities.
d) Support persons
TOC Logistics Inc. ensures a support person is allowed to accompany a disabled person on its premises. In certain cases, the company might require a person with a disability to be accompanied by a support person for health or safety reasons of the person with a disability or others on the premises.
Service Notices
6. Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, TOC Logistics Inc. will notify employees and customers promptly. The notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.
Facilities include:
- 10911 Keele Street, Unit 1, Maple, ON L6A 5A6.
- 2190 Teston Road, Unit A, Maple, ON L6A 4A7.
- 12880 Coleraine Drive, Caledon, ON L7E 3B1.
- 161 Snidercroft Road, Concord, ON L4K 2J8.
Notices may be made available through:
- Posts or external notices on the buildings or website.
- Emails to existing customers.
TOC Logistics Inc. Multi-Year Accessibility Plan will be reviewed and updated to address current and future AODA requirements at least every five years. The plan is posted on the website and is provided in an accessible format or with communication support on request.
References
References and Accessible Format Requests
- Accessibility for Ontarians with Disabilities Act, 2005.
- Regulation 191/11 made under the Accessibility for Ontarians with Disabilities Act, 2005, Integrated Accessibility Standards.
For more information
Irine Oganezova
HR Generalist
Email: irine.oganezova@toclogistics.ca
Telephone: 905.760.8621 ext. 232
Standard and accessible formats of this document are free on request.
Download
Download the original accessibility plan PDF
Use the official PDF version for records, sharing or accessible format requests.